Sim Activation

[tmathur]

Hi,

I was porting a number from freedom mobile to public mobile and everything was smooth untill the payment and auto pay didnt go through my credit card. I tried twice using the same card but it didnt go through. I tried third time using another card and it failed again. Since then whenever I re-start the procedure I am getting a message which says that the sim is invalid, however the sim is new and was purchased a day before.

I am stuck as i want to sign up before 6th July as I want to use the promo for Freedom mobile customers. 

Do I need to purchase another sim?

Please let me know if something could be done at my end.

Thanks.

[will13am · Accepted solution]

Looks like you've encountered an account related problem during activation. You will need the help of a moderator to resolve this issue. The moderator team can be reached via private message. Refer to the following links for information on private messaging and how to contact a moderator.

Try using the SIM card, it might actually work.  The moderator team can advise you on the need for a replacement SIM card.

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...