Sign in disabled

[SpanischeRose78]

Hello there, I was trying to add some money for my phone and now I get a message saying that my sign in is disabled. I don't understand because I pay every month so that account wasn't inactive for 90 days. Help would be more then appreciate.

[ling1104]

Hi Mary_M, please help me signing in my account. It shows that my sign in is disabled. Thank you.

[SpanischeRose78]

Thank you guys. Hope we can solve it soon. I need my phone for work.

[Mary_M]

Good afternoon @SpanischeRose78,

Thank you for reaching out to us!

I'm really sorry to hear that your self-serve login has been disabled, and it would be my pleasure to look into it and assist. 

I have also received your private message, however I'll need some additional information. Can you also include your phone number and account number in the private message? Let's keep the conversation going 🙂

Respectfully,

Mary

[CaNuCk07]

@SpanischeRose78  Best thing to do id private message one fo the moderators with you account info and details andt hey can look at your issue.

@Shazia_K

I've also tagged one here for you.