@Shazia_K, I sent you an pm on something bout my Self-Serve

[makkahn28]

@Shazia_K, I sent you a pm on a question about my Self-Serve

[Mary_M]

Hey @makkahn28,

I have responded 🙂 Thank you so much for your patience!

Mary

[makkahn28]

@Mary_M, I sent you an pm on my Self-Serve thing, a question and reply to the pm You sent to me on that.

[NDesai]

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@Watoko wrote:

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@makkahn28 wrote:
If the $105 is accurate, I feel like a King

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Well judging from this thread (link) that I just stumbled across, it seems that you ARE the KING!

Maybe it's a nice gift from PM to you 

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Intresting....

[Watoko]

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@makkahn28 wrote:
If the $105 is accurate, I feel like a King

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Well judging from this thread (link) that I just stumbled across, it seems that you ARE the KING!

Maybe it's a nice gift from PM to you 

[makkahn28]

I do hope PM will honour the Rate, which I confirmed in a pm with a PM Mod today.
$105, and after Rebates take affect, $80
Can't really complain, Was initially worried on the actual rate, and needed clarification

[makkahn28]

No, I had this Plan for over year and few months, the original rate was $176
When I discovered the rate reduction from $176 to $150, Which was after the 1 GB 90 day elimination roughly, I was intrigued and inquired on how to get that rate, @Shazia_K helped me to make that change. It's the same 90 Day Plan, Just that one had the $176 from before the 1 GB removal and the $150 after.
If the $105 is accurate, I feel like a King

[srlawren]

@makkahn28 for some reason, you got TWO 3 choices discounts.  The $60 one is the one you should have received, for a 90 day plan with 3 choices.  For some reason you also got a $45 3 choices discount--oddly, that amount is the difference betwen the 90 day 2 choices discount ($15) and the 90 day 3 choices discount ($60).  

Have you chanced your plan recently?

[Watoko]

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@makkahn28 wrote:

That's why I need the clarification

Make no mistake, the rate I see, $105 and $80 after rebates, I'm overjoyed, But sometimes good things are almost to good to be true

If rate was supposed to be $150, and Not the $105, that would be a little bummer, Not even sure if PM, if the fee thing was indeed a glitch, would be able to fully honour the $105 rate, the rate of $105 has been like this for some time, so if the read-out was incorrect, just saying, in case other ppl encounter similar issues like this, would be hard for PM to either explain or how to respond IF PPL insist on PM honouring what the rate is showing on the Self-Serve portal and what the actual rate is.

Hoping PM can still Honour the $105 IF the actual rate was supposed to be $150, I'd be as happy as a Clam and Pearl

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You kinda opened up a can of worms when you brought up the glitch on your account, even with good intention. I do hope you get to keep your current rate though.

[makkahn28]

That's why I need the clarification

Make no mistake, the rate I see, $105 and $80 after rebates, I'm overjoyed, But sometimes good things are almost to good to be true

If rate was supposed to be $150, and Not the $105, that would be a little bummer, Not even sure if PM, if the fee thing was indeed a glitch, would be able to fully honour the $105 rate, the rate of $105 has been like this for some time, so if the read-out was incorrect, just saying, in case other ppl encounter similar issues like this, would be hard for PM to either explain or how to respond IF PPL insist on PM honouring what the rate is showing on the Self-Serve portal and what the actual rate is.

Hoping PM can still Honour the $105 IF the actual rate was supposed to be $150, I'd be as happy as a Clam and Pearl

[NDesai]

@makkahn28 In your case it seems like it gave $45 for no reason. 3 choices discount should only be given once but it additionally gave you $45 on top of $60 (correct one - 210-60=150). 

[makkahn28]

Not trying to complain, I like the rate, BUT if my Plan is supposed to be $150, and it says $105, and I owe $80 after rewards kick in, you can understand why I need clarification on this, to be 100% sure

[makkahn28]

@NDesai

Here's the breakdown

$59+$45+$81+$25=$210

3 Combo discount -$60 should = $150

But then how is it that on my Self-Serve portal, price is listed as $105

[makkahn28]

[NDesai]

@makkahn28 post a screenshot of your payment history if you don't mind. I just reviewed mine and it makes sense to me. 

[makkahn28]

Also, @Shazia_K, my reason is so that I know if I am paying correct rate, not overpaying and not underpaying, I hope you can fully understand my reason to ask

So, if my Rate for my plan is $150

how is it $101?

with rewards fee is $80 under the $101

When if my rate is supposed to be $150

supposed to be $125

What is the correct rate?

[makkahn28]

@Shazia_K, just wondering, If my Rate plan for the 90 Day, Unlim Can-US Talk, Global Txt and 6 GB Data is $150, how can it be $101?

The Self-Serve thing is kinda confusing, I was looking at the transaction history, I can't make sense of it, I think the Self-Serve needs to be revamped to make it easier and consise on the breakdown on this

[Shazia_K]

Hello @makkahn28, 

Sure, I will reply back shortly! 🙂 

Cheers, 

Shazia