Service

[TiffanyD]

My service has been terrible the past 2 months. Barely have service out on the road. Can anyone tell me whats going on?

T.

[TiffanyD]

Halifax and Bridgewater NS

[Anonymous]

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@TiffanyD wrote:

My service has been terrible the past 2 months. Barely have service out on the road. Can anyone tell me whats going on?

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@TiffanyD 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[softech]

Would be helpful if you provide us which province and area you are at.  Also, did you try different area in your city or is this issue isolated to a particular location? 

do you have a second phone to test out the PM SIM?  or you have another SIM to test out the phone?   Would be helpful to do this to confirm if it is a phone issue or a SIM/service issue

[esjliv]

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@TiffanyD wrote:

My service has been terrible the past 2 months. Barely have service out on the road. Can anyone tell me whats going on?

T.

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Hi @TiffanyD 

Have you tried one or more of the below regularly?

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

By the way you phrased this, it sounds like service used to be good for you prior to 2 months ago?

Here is a link for a coverage map.

https://www.publicmobile.ca/en/bc/coverage

Canadian Cell Towers

http://www.ertyu.org/steven_nikkel/cancellsites.html

[Anonymous]

 @TiffanyD : Whereabouts are you? What make/model/submodel phone do you have?