Service

[Maria78]

I created an additional account for my mother to use. My mom came and go and the sim card never arrived.I would like to be refunded for the month I got charged.

[hTideGnow]

hi @Maria78 

you should have just picked up the sim card in Telus or Koodo stores

but yes, since service was never really activated (without a sim card), support agent will usually provide refund without a fight.   Please message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437