Service suspended but paid on March 17

[usv391]

I cannot use my phone as it says that the service has been suspended. I paid for the service on March 17, 2019. But now it is asking me to make a new payment. And it is only March 22. It says there are 0 dollars on my account.

Do I really have to pay twice this month? What's going on? How can I get my service back? I paid already.

[usv391]

Just restarted my phone.

[rboussari]

Service suspended but made payment on 17th

[Prakashb]

moderators are not responded yet ,the issue reported 2 hours ago. i'm without any connections...can you help how it got resolved for you ...really?

[loufika]

I had same issue (service suspended/plan expired). I wrote to the moderators (once). Did nothing with my account. Everything just went back to normal about 30 minutes ago. I didn't pay anything or subscribed/changed the plan. I guess the issue is slowly getting repaired and that patience (after writing to moderators) is the best fix for now.

[Lisamt]

My phone is doing the same thing just paid it last week 

[Prakashb]

good for you but i have restarted more than 5 times nothing seems to be working...crap PM

[Jordan9191]

How did you solve your issue ? 

[Jordan9191]

Same thing is happening to me .

Paid my bill acc was suspended and now it says that my acc is active but i canot make any calls or txt ..hope thy figure it out soon befor i switch to different probider

[usv391]

Try to restart your phone first and go from there.

[usv391]

I restarted my phone and it is working now.

[Prakashb]

same here, i am too getting the same message after paying the monthly charge yesterday....how come it got suspended within a day. its really so frustrating to be with public mobile

[bunnyz]

having same issue

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@usv391 wrote:

I cannot use my phone as it says that the service has been suspended. I paid for the service on March 17, 2019. But now it is asking me to make a new payment. And it is only March 22. It says there are 0 dollars on my account.

Do I really have to pay twice this month? What's going on? How can I get my service back? I paid already.

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did u get it working yet and how did u do it

[usv391]

I restarted my phone and it is working now.

[canadanotebook]

I am having the exact same problem.

HELP!

No phone service and they want to be paid twice.

YIKES!

[sandpublic]

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@usv391 wrote:

I cannot use my phone as it says that the service has been suspended. I paid for the service on March 17, 2019. But now it is asking me to make a new payment. And it is only March 22. It says there are 0 dollars on my account.

Do I really have to pay twice this month? What's going on? How can I get my service back? I paid already.If you had a legacy plan there seems to be an issue with plans not changing, you should contact a moderator, you can send them a private message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Note: It appears that this problem is being reported by many customers so it might take longer than usual for a moderator to get back to you. Please be patient.

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[NDesai]

@usv391  Were you on a legacy plan before? If yes, looks like you are also affected with what it seems to be a system wide issue.