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Service not working

Vivian112
Great Neighbour / Super Voisin

Service is not working. Can not call, text and no data.  Auto pay was set through credit card. Payment went through yesterday. 

3 REPLIES 3

BKNS27
Mayor / Maire

@Vivian112

Check for outages in your area:

https://www.telus.com/en/bc/outages 

If there are no outages then check the status of your account by login to your account.

NDesai
Oracle
Oracle

@Vivian112 What is your account status? Are you getting any signal on your phone? If yes, what about receiving calls or texts?

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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

Sansan
Mayor / Maire

Restart your phone.

If still same, create a ticket and get agent to check for you .

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

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