05-25-2026 12:16 PM
Service is not working. Can not call, text and no data. Auto pay was set through credit card. Payment went through yesterday.
05-25-2026 02:24 PM
Check for outages in your area:
https://www.telus.com/en/bc/outages
If there are no outages then check the status of your account by login to your account.
05-25-2026 12:41 PM
@Vivian112 What is your account status? Are you getting any signal on your phone? If yes, what about receiving calls or texts?
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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, Create a Ticket OR send a Private Message.
05-25-2026 12:25 PM
Restart your phone.
If still same, create a ticket and get agent to check for you .