Service not working

[katiepammett]

Has anyone been having service issues? I haven’t had service all day and I’ve been everywhere and nothing anywhere! Can anyone help me please?

[Desy0]

Same thing happens to me every once in a while and I find it is always my phone, it corrects its self once I turn it off and restart!

[Anonymous]

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@katiepammett wrote:

The SIM card numbers don’t match!! What do I do buy a new SIM card?

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Change your password and suspend your service under Lost/stolen.

Then run around to all your financial sites and make sure they aren't being compromised. Change the password while you're there.

And for heavens sake...stop using what appears to be real info in usernames...anywhere.

[katiepammett]

The SIM card numbers don’t match!! What do I do buy a new SIM card?

[JoyLuck]

@katiepammett 

Contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

[katiepammett]

Yes and it is 

[Bainer55]

Yes where are all the mods to help out!

[katiepammett]

I have done all of those, where do you find the SIM card number on your account tho I can’t find it 

[esjliv]

Hi @katiepammett ,

Try one or more of the below:

*rebooting your phone

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

Also, check your self serve account and make sure the last 4 digits of the SIM card info. match your actual SIM card.

[katiepammett]

I’m sitting beside someone who has public mobile and they’re having no issues 

[gpixel · Accepted solution]

@katiepammett check to see if there is a service outage in your area

login to your self serve account and click on "change sim" make sure the last 4 digits match the sim card in your phone. if it doesn't match then someone is commiting fraud.

contact customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "security or identity fraud issue"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

[Jb456]

Are you a new customer or have you been one for awhile and it has been working no problem?

Could be a service outage.

Or.

Have you logged into your account to see the status? Does it say active?

Is this a second hand phone? Possibly a purchase from Kijiji?

Also while In your account click "change sim card" green arrow on pic below. Check if the last 4 digits Match the last 4 in your phone's sim card. You may have been a victim of a sim jack.

 

Let us know.

[JoyLuck]

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@katiepammett wrote:

Has anyone been having service issues? I haven’t had service all day and I’ve been everywhere and nothing anywhere! Can anyone help me please?

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Can you log into self service and see if your account is Active?