Service not working

[ColinD2]

Hello,

Today my service/data has stopped working although I have active subscription. My account has worked for the last few months but today data is not working, I've tried to use airplane 39 sec with phone on and off, still unable to resolve any issues. The data service shows 0/40gb used but it is not working 

Thanks

Colin

[hTideGnow]

hi @ColinD2 

make sure you don't have any data limit enabled on the phone

They try Reboot phone and click Reset network settings

if same, then ask PM support agent to refresh the account.  Please submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage