Service issues

[osher7788]

I live in white rock, BC.

Sometimes my phone will think I am in the US and will stop working for me, I cant receive or make calls since I don't have an add on. although i am not in the US.

How can I fix it?

Ive been using PM for 2 months now, and didnt have any issues, sometimes at night i would get messages from PM that I am in the US and need to buy an add on package, but I never had trouble of making calls

Today for almost half a day I did not have an cellular service 

[computergeek541]

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@osher7788 wrote:

so i have a samsung s8+ (so yes an android)

next time this happens I will try to disable roaming data.

I think it might be because i have dual sims, I have one from Israel since I get mobile data much cheaper there.

I will update if it helped

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Disabling data roaming will not help with the inability to make or receive phone calls because of accident network swtiching, nor will it prevent you from connecting to U.S. networks.  The settings are unrelated to what you've been asking about.  The only way you're going to achieve this is through manual network selection.

[osher7788]

so i have a samsung s8+ (so yes an android)

next time this happens I will try to disable roaming data.

I think it might be because i have dual sims, I have one from Israel since I get mobile data much cheaper there.

I will update if it helped

[jlarocque96]

@osher7788

1. Swipe Down On Home Screen
2. Settings (gear at upper right usually)
3. Mobile networks
4. Make sure "Data Roaming" is disabled

To stop it from happening again. 

1. Network operators
2. check around here if there is a way to disable automatic networks.

These instructions are under the assumption you are on android maybe you OP you can tell us what phone? 

[cin7]

Reach out to the Moderator Team for some assistance -

Start a conversation with the virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

Alternatively, you can send a private message to the Moderators (https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437). You’ll need to login first to your Community account for the link to work.

[HALIMACS]

Hi @osher7788 

Perhaps also try disabling "roaming" on your device?   May or may not work...  let us know.

[hairbag1 · Accepted solution]

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@osher7788 wrote:

I live in white rock, BC.

Sometimes my phone will think I am in the US and will stop working for me, I cant receive or make calls since I don't have an add on. although i am not in the US.

How can I fix it?

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See if you can manually select Public Mobile network when that happens.