05-02-2025 10:51 AM
My subscription supposed to renew today, but I didn't have it on. I have since turned it on today.
However, I have no service or data on my phone. My account says my subscription is still active.
I called another phone, it rings, but when I pick up the call via the other phone it disconnects.
I called back using another phone and I am getting a 1b1 error.
Mobile data has not been working all morning.
What can be the issue? I have tried restarting my phone a couple times and that has not resolved any issues.
05-02-2025 10:52 AM
hi @Cquence
try reboot your phone and test
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