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Service And Data not working

Cquence
Great Neighbour / Super Voisin

My subscription supposed to renew today, but I didn't have it on. I have since turned it on today.

However, I have no service or data on my phone. My account says my subscription is still active.

I called another phone, it rings, but when I pick up the call via the other phone it disconnects.

I called back using another phone and I am getting a 1b1 error.

Mobile data has not been working all morning.

What can be the issue? I have tried restarting my phone a couple times and that has not resolved any issues.

1 REPLY 1

hTideGnow
Mayor / Maire

hi @Cquence 

try reboot your phone and test

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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