@HeatherLowe1 wrote:
@CS_Agent I would like to add US roaming to my account but the server for self service appears to be down, and has been for some time. I would like this ASAP. Thanks, Heather
@HeatherLowe1 If you are unable to access the selfserve contact a customer service rep for help.
You can contact a Customer Service Rep one of 2 ways.
1. At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
In either case you should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon top right for replies.
