Self Serve page not functioning

[itadams]

When I try to access my account I get a blank page at https://selfserve.publicmobile.ca/ 

Any suggestions on how to access my account info? I'd like to add another phone to the account but having doubts if self serve is often non-functional

[NoseyNick]

Was down for me too, but seems to be up again now, yay!   🙂

[mm80]

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@itadams wrote:

Ha! Incognito worked.  Thanks!

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That trick only works in some browsers. For other browsers, it's still a while screen and you have to wait for the site to work properly again. Chrome incognito is a work around but it's still a problem with Public Mobile's site.

[mm80]

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@Helpershelper wrote:

I was gonna say think on the bright side that a ton of people are activating their plans

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Public self serve does this regularly. It's not because too many people are activating. It happens in the middle of the night too.

[itadams]

Ha! Incognito worked.  Thanks!

[Helpershelper]

I was gonna say think on the bright side that a ton of people are activating their plans

[esjliv · Accepted solution]

Hi @itadams ,

This can happen sometimes. Yes "The White Screen", I am getting it too.

Try opening it through an incognito tab. I just tried this, and it worked.

[Helpershelper]

Unfortunately that’s all done online. They’re probably working on it to bring it back up.