08-27-2018 12:39 PM - edited 01-05-2022 12:41 AM
The customer service problems are totally out of hand. If your reading this and have not signed up with them. Save yourself a huge headache and DON'T.
WORST PHONE PROVIDER EVER.
WORST CUSTOMER SERVICE OF ANY COMPANY DOING ANYTHING EVER.
HORRIBLE HORRIBLE UNACCEPTABLE NOTHING WORKS EXPERIANCE
SUPER FRUSTRATING
DO NOT GIVE THEM YOUR MONEY!!!
08-27-2018 01:56 PM
Totally disagree....you must be very lacking basic phone skills if you’re having problems. I’ve had a fantastic experience with PM and have recommended to many friends. If you require lots of technical help maybe this isn’t the place for you.
08-27-2018 01:42 PM
I have to agree...5 days I've been waiting for them to give me self service access because somehow when I activated at the store nothing saved properly? All I know is I've had no phone line for 5 days and they seem to be in no hurry to fix it. Plus I have no access to any of my information that they have online including my credit card info...who knows what's happening with that?! Most frustrating experience in a long time and I would never recommend anyone put themselves through this.
08-27-2018 01:12 PM
You all should have been here with the Fall 2016 Promo. It was at least a 12-day backlog.
I joined right before it was presented. I've had very few issues with this provider. The absolute best I've had, at less than 1/2 the costs I was paying before.
08-27-2018 01:04 PM
I have to agree. I can't even comment on the phone service since I'm still waiting (over a week) for a 'manager' to contact me and resolve my activation issue.
Takes the trophy for the worst provider for me.
08-27-2018 12:42 PM
Yeah, that is a really good idea. Keep posting and kiss your "10 year old" phone number good bye.