Can you receive phone calls and call you make calls? And data work?
If just the 2FA SMS, click Didn't receive code or Resend Code and choose Send e-mail.
If email is not an option, then ask PM for help
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote
