10-28-2023 01:24 PM
Sending works but I am unable to receive SMS.
Phone: Oppo Find X5 Pro (Android)
Tried rebooting phone, to no avail.
Had been receiving texts two days ago.
10-28-2023 01:47 PM
Hey @All
This worked! Thank you for the help!
Texts/Calls working again!!
10-28-2023 01:38 PM
@BennyM
to troubleshoot device vs PM service issue, do you have the option to try your Public Mobile SIM card in a different device to see if the texts work both ways?
10-28-2023 01:34 PM
HI @BennyM
if you didn't port in the number, then the phone number we sent you won't help
Try to Reset All networks on your phone. Click your message cache or try install Google Message and use it to see if sms works
If same, please submit a ticket with CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-28-2023 01:32 PM
Did not port phone number.
I'll attempt another reboot.
Thanks for the number!
Calling in/out works.
I'll attempt those steps. Thanks
10-28-2023 01:28 PM
Try resetting the Network setting on your phone. You will need to re-enter your home wifi if you have one.
i sent you the number, check your community inbox
can you call in and out and does your data work?
perhaps try clearing your message app, data and cache and resetting network connections
10-28-2023 01:27 PM
hi @BennyM
you ported in your number? can you receive inbound calls? if you ported in, I am not sure if porting was done successfully
reboot the phone once and try
i will also send you a number to the porting team. Call them and they can confirm and advise. Please check your community inbox for the phone number
10-28-2023 01:26 PM
Can you send me that number also.
Having issues sending/receiving SMS.
