SIM has been compromised

[Geekedout]

I believe my SIM has been compromised. I’ve lost access to my email, iCloud, Facebook, and various other sites. There’s are calls and texts from my phone that I did not make. I am getting 2FA requests that I didn’t make. How can I get a new SIM, but keep my number? Is that possible?  This is stressing me out!

[Geekedout]

Perfect. Thank you very much my friend!

[softech · Accepted solution]

@Geekedout 

yes, you can get a new sim card and keep the same number.

Get a Public Mobile sim card from

• Amazon.ca: https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG ($10)   or
  https://www.amazon.ca/gp/product/B0CD896ZZH  ($15) (Best and Quickest option, Free Prime next day shipping)
• local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability ) 
• Via your My Account: https://www.publicmobile.ca/sim-card   or via PM app's Account page (Delivery could take anywhere from 5 days to 3 weeks)

Once you get the sim card,  you can update the sim card number from either the PM app or My Account via the browser

If you are updating via Public Mobile app

login and go to Account page
(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email or Send Voice Message)
click Change your Sim card and update your sim card number there

To update it from My Account via the browser:

login My Account to request Change Sim card
(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email or Send Voice Message)

Go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number  ) 

After the sim card is updated, wait 5 mins, then reboot your phone and it should be good
(PM Lost/Stolen Reference page: https://www.publicmobile.ca/en/get-help/articles/lost-or-stolen-phone)