SIM card issue

[JohnMV]

I haven’t receive my SIM card after 10 business days

[BKNS27]

@JohnMV 

Some members indicated that it took up to 3 weeks. It is shipped by standard mail with Canada Post with no tracking.

Contact a CS_Agent when it was shipped out.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

If you are in a rush. You can pick one up at your local Telus/Koodo/Mobile Klinik store.

[softech]

@JohnMV 

Sim card delivery from PM online could be as many as 3 weeks

Since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way.  They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Or if you want to change to eSIM, check with PM CS agent and see if they can send you the eSIM QR code

Please open ticket by private message CS agent here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[JohnMV]

Would like to instead change to eSIM but the set up is asked me to enter the SIM card # of the card that so did not receive