SIM card activation issues

[racoen]

I had my phone# transferred from Koodo. I assume that it worked because I got cut off from Koodo, but I am left with a phone that does not recognize the SIM. It is a newly purchased MaxWest Gravity 5. According to the device matcher it should work with Public Mobile. I assume anyway, because it has a checkmark after "3G 850MHz, 1900MHz". Any suggestions or is this phone not compatible after all? Thank you.

[pmmobile]

@racoen 

Great that it's working for you now! It's likely the dual SIM nature of the phone and your new SIM not previously 'activated' or working, leading to a glitch in the phone making it de-prioritize your SIM.

Remember to claim your free 1gb data and 400 LD international minutes before Dec 25, 11:59pm EST for $0 under the add-ons tab.   

[racoen]

I switched into another phone and it worked there. Then I switched to mine and it worked! Go figure... I did nothing but switch the SIM back and forth. Thank you!

[Anonymous]

---

@racoen wrote:

The SIM works fine on another phone, so the SIM is not the issue. The phone was unlocked when purchased.

---

Did you try both SIM slots?

Can you check to make sure the phone isn't set to GSM 2G. It should be the 3G.

[racoen]

The SIM works fine on another phone, so the SIM is not the issue. The phone was unlocked when purchased.

[racoen]

Sorry, posted to wrong board.

[racoen]

Tried both slots already and both say that SIM is not detected.

[racoen]

I saw Koodo warning, but I was on post paid and not pre-paid. 

[racoen]

I purchased a new phone and ported over from Koodo, so this phone was never on Koodo... Didn't reboot yet, as reportedly it reverts to Mandarin. I'll try that if I get desperate enough, so thank you. I'll try switching my Sim into another phone tonight and see how that goes.

[ilikepm]

Could also be a dual SIM card issue. Hopefully, this discussion may help you:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/SIM-card-doesn-t-work-when-data-is-ac...

[geopublic]

@racoen  Sounds like you account was not provisioned properly. Best to submit a ticket to PM and ask them to reset your account. To contact them do the following:

[fujiyama]

Was that a Koodo prepaid number that you ported over? Because the process is a little different when going from Koodo prepaid to Public mobile, there is a warning about this during activation as well.

From the FAQs: 

" If you are transferring from a Koodo prepaid plan you will need to select a new number at activation, create a Community account, and then send a private message to our Moderator Team to complete the transfer to Public Mobile. "

For your phone, check the APN settings on it you may have to set that up manually.

[Dunkman · Accepted solution]

@racoen 

If your phone worked with Koodo, your phone should work with PM.

Here are the specs

https://www.gsmarena.com/maxwest_gravity_5-7589.php

Did you reboot the phone?  Maybe try a network rest.

Maybe try your SIM card in another phone to help determine whether hardware issue versus PM Service issue.  

If PM Service issue, you will need to contact moderator.