SIM card activation failed

[NatalieZ]

SIM card activation failed. Tried to activate again and was told the SIM card was in use. But the SIM card still shows not registered yet. Help. 

Please email me at xxxxxxxxx@gmail.com. Please help！

[Sansan]

Buy a sim card instore and contact them again to credit your account the amount of the replacement card.

[NatalieZ]

But what about the payment? The credit deduction already happened. I cannot believe I even bought a new phone for this issue...

[slusagm]

It is nothing unusual to ask you to buy a new sim card.  

Sim cards can only be activated once.  If the activation failed , the card was used and cannot be reactivated. 

Just remember to ask PM to reimburse the cost for the new sim card 

[NatalieZ]

I was in the middle of the activation when it failed on May 27, 2026. This is a common problem of your SIM card. My credit card is connected to this SIM card. The payment has been made and the card is activated, but it is not working. I paid for a new cell phone and your SIM Card is still not working.  My credit card is deducted for a subscritpion while I have no activiated number .  I submitted the ticket with the SIM CARD no the agent told me to buy a new SIM card. What's wrong with that agent? So frustrating. Can anyone contact me? 

[BKNS27]

@NatalieZ 

Or you can contact them directly during business hours.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[NDesai]

@NatalieZ Please reach out to PM CS Agent by opening a ticket from bottom right. They might be to assist once you provide all the details.