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SIM & Network

MirandaYin
Great Neighbour / Super Voisin

Hi,

My number was successfully ported in about 13 hours ago.
I can make and receive calls and use mobile data, but I cannot receive ANY SMS at all.
This includes regular SMS and verification codes.

I am using an iPhone with a physical SIM card.
Because I cannot receive SMS, iMessage is also stuck on “Verifying”.

Could you please refresh SMS provisioning and short code / international SMS routing for my number?

Thank you.

2 REPLIES 2

slusagm
Mayor / Maire

some 2FA code will take longer to receive after a port, usually need a day or up to 3 days for it to sorted out

for your iMessage, reboot phone and try re-register again

Handy1
Mayor / Maire

@MirandaYin  Might need support timeless your account 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

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