SIM & Activation online form

[dannnn]

Maybe I should be posting here instead.

I was transferring my wind number to PM, shortly after, I received a text from Public Mobile: To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. You'll need to provide the correct ESN/MEID from your previous service provider. Thanks.

I can't seem to find the above mentioned form. Please help.

[srlawren]

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@computergeek541 wrote:

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@gsinghcan wrote:

I got here because I'm one of those people who got the message to fill SIM & Activation online form but couldnt find it. Can someone please help me out?

Thanks,

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Ignore those instructions. The information is out-dated and there is no such form.  This is a text message that Public Mobile sends to a customer when requests a phone number to be ported in but the request has failed.  The only way to contact Public Mobile customer service is to send a private message to Moderator_Team .

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@gsinghcan if you're not sure how to contact the moderator team, please see the info below:

Spoiler

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[computergeek541]

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@gsinghcan wrote:

I got here because I'm one of those people who got the message to fill SIM & Activation online form but couldnt find it. Can someone please help me out?

Thanks,

---

Ignore those instructions. The information is out-dated and there is no such form.  This is a text message that Public Mobile sends to a customer when requests a phone number to be ported in but the request has failed.  The only way to contact Public Mobile customer service is to send a private message to Moderator_Team .

[gsinghcan]

it says, invalid sim and already activated since yesterday.

[popping]

@gsinghcan Online activation form link

https://activate.publicmobile.ca

[gsinghcan]

I got here because I'm one of those people who got the message to fill SIM & Activation online form but couldnt find it. Can someone please help me out?

Thanks,

[jairolevi]

It seems like the number is tied to the SIM somehow.

Have you tried transferring your number to a new sim?

I think it is worth the try, and a new sim is free.

Thank you

JL

[terence]

Still haven't resolved the issue. Tried to manually reset (there's a reset button near the sim slot on my Xperia Z3), but that didn't do anything. Can see the wrong number in several locations but none allow me to edit it.

@Kalla_A suggested I try to change it using an unlocked iPhone or Samsung. Tried a Samsung but no luck. Looking for an iPhone now... Will update if I'm able to fix this.

[srlawren]

Hi @terence, hopefully @Kalla_A was able to resolve this for you.  Please give us a brief update when you get a moment.

[terence]

Thanks @Kalla_A for the prompt reply - sent the info via private message!

[Kalla_A]

Hello @terence, 

Could you send me both numbers by private message? Please clarify which one is your business number and which is the number you wished to port. 

We will tackle this right away 

Thank you!

Kalla

[terence]

Thanks @Kalla_A.  Now I'm experiencing a related problem... when I look up "my phone number" under my phone settings, it still shows the wrong phone number - which is my business phone number, which it seems to have originally tried to port.

I've done some research, and it seems this number is now connected to my SIM card, and can be reset/corrected to the actual phone number with an account refresh.  Is this something you can help with?

[Kalla_A]

Hello @terence,

I am happy to hear that your number was successfully ported, and that your service is now functional.

Welcome to Public Mobile  

Cheers,

Kalla

[terence]

So I went back into my online account, and saw that my account showed my "Alternate Number" as my phone number.  I had entered my work phone number as my alternate number during the port, so it would be very bad if this number got ported instead of my personal number!

I used the "Change Phone Number" tab to re-submit my port instructions, using the phone number I wanted to port as the "Alternate Number" as well.  Now the correct phone number shows up in my account details.  It took about 20 minutes, but I just received a text indicating that my transfer request has been completed successfully, and am able to place/receive both calls and texts.

No idea why the first attempt didn't work... maybe the "Alternate Number" box is incorrectly labeled in the form.  Hopefully this info helps anyone else who experiences the same issue!

[terence]

Hi,

I just registered and tried to port my number this morning... received a similar text message to visit publicmobile.ca, click contact us and find the "SIM & Activation online form", which does not exist.

My phone doesn't work for either voice or text.  Please help!

[dannnn]

it's now up and running!
Thx Shazia!

[Shazia_K]

Hello @dannnn,

Welcome to Public Mobile 🙂

I'm sorry to see that you had some issues with porting your number to us, I will be glad to assist you in this matter.

Would it be possible for you to send me the number you are trying to port along the account number you had with your old provider? Please send it to me via private message.

Thanks,

Shazia

[jairolevi]

Probably you are going to hear back from them tomorrow...

Its sunday evening after all and we are all humans 🙂

Thank you,

JL.

[dannnn]

Patiently waiting!😬 Thanks for the heads up!

[jairolevi]

Hi @dannnn,

Don't worry, one of mods ( @Shazia_K, @Mary_M or @Kalla_A ) should be able to help you.

They are probably going to ask you your phone number and account details, please send them that via private message ( and not here in the public forum )

Thank you,

JL.

[jairolevi]

Please do not comment on this thread.

This is being addressed in here: http://productioncommunity.publicmobile.ca/t5/Getting-Started/SIM-amp-Activation-online-form/m-p/535...

Lets try to keep the forum organized.  Good Karma!

JL.

[dannnn]

Hello:

I was transferring my wind number to PM, shortly after, I received a text from Public Mobile: To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. You'll need to provide the correct ESN/MEID from your previous service provider. Thanks.

I can't seem to find the above mentioned form. Please help.