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SIM Numbers Invalid - UGH!!

taraallman
Great Neighbour / Super Voisin

I received my new Sim card in the mail today.  

 

I went into my account and changed the SIM number associated with my account.  

I probably should have activated the card first. 

 

Anyways, when I try to activate my new SIM it says the number is invalid, and when I try to switch back to my old SIM card so that I can take phone calls it says the "Sorry, the SIM card number is invalid or already in use. Please try again or order a new SIM card at publicmobile.ca." 

 

i've messaged the Moderator _team, but am hoping someone on here might have the answer faster

 

Please Help!  I can't take or make calls or text right now.  

2 REPLIES 2

Felixbthe1
Model Citizen / Citoyen Modèle

Turn off your phone and try the process again.

popping
Retired Oracle / Oracle Retraité

@taraallman

Sometime the web interface does that.

Close your browser and restart the the process again.

Good luck.

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