SIM INVALID ATTEMPTING SETUP

[btpm]

When through initial phone setup, SIM was accepted. Submitted payment but could not be processed.  Called Visa - no issue with card. Suspect I made entry error. Unable to return to payment screen to correct entry

Started from beginning again to setup and SIM indicated as invalid.

Any suggestion?

[meocon]

@btpm 

I recommend you send a private message to the moderator team and ask them to investigate.  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

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[will13am]

There's a possibility that the first activation attempt progressed far enough to prevent a second attempt.  I suggest involving the moderator team who can confirm this and make the required corrections.  The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.

[Anonymous]

@btpm, If the message about the SIM is something like ...reserved in another session..., then it will clear out on its own in an hour or two, and you will be able to restart your activation.

Did you check to make sure your CC was not charged?  Any chance there is service on the phone with the Public Mobile SIM inserted?

Regarding the credit card info, you MUST enter it exactly as shown on your statements.

If the error you are getting is not similar to what I mentioned, please update with more details.