SIM Card

[no-name]

I bought 2 SIM cards on Saturday but never received a confirmation order via e-mail; however, my credit card shows that Public Mobile charge me the equivalent of 2 cards plus delivery and taxes.

What is my order number?

[AE_Collector]

Here is my order for three while they were on sale for 1/2 price a week ago. I paid both taxes for BC but no shipping/postage.

AE_Collector

[Anonymous]

Here is my SIM purchase from almost a year ago. I doubt things have changed. No comment on the taxes 🙂

[LurganIeUk]

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@AE_Collector wrote:

I don't think that there is a delivery charge, just the sim Cost and tax for your province.

AE_Collector

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[AE_Collector]

I don't think that there is a delivery charge, just the sim Cost and tax for your province.

AE_Collector

[gblackma]

You are welcome @no-name  . Please use these articles to port/ transfer your number if applicable and to activate. Here's 3 articles, they basically explain it all:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate

2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up 3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

[no-name]

I did receive the confirmation e-mail later in the afternoon. Thank you all for helping!

[gblackma · Accepted solution]

@no-name  the order number is sent out when the SIMS are posted. It's your Canada post tracking number. Check your spam email folder to see if its there. If you haven't got it by tomorrow, do as @geopublic suggests and contact the moderators. Use this link to contact them directly if you don't already have an account with PM. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

[Triguy]

You should have received an email.  Are you using the same email for your order as your self serve account?  Contact a moderator by submitting a ticket by clicking on the question mark on the bottom right.  It usually takes 3 -7 business days but due COVID-19 there maybe delays.

[geopublic]

@no-name  Best to submit a ticket to Public Mobile and ask them to investigate. Include as much info as possible and they should be able to provide you with a status update.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team