Rewards

[Jeste44]

A friend of mine referred me to Public Mobile.  I submitted his code but he did not get the reward for the referral and I did not get the $10 credit.  He was told that my phone number is not on record but that cannot be so because I am using the phone successfully.

[Sonalb]

You can wait for 2-3 weeks, if not raise the ticket

[BKNS27]

@Jeste44 

It normally takes a couple of days for your referral rewards to be added into your account and your friend will also get a text from PM that his referral code was used and a $1 discount will be added to his monthly bill.

If not added into your Self Serve account, contact a PM moderator by clicking on the SIMon chat button and create a ticket for the moderator to look into your rewards issue.

[softech · Accepted solution]

@Jeste44  for missing friend-referral , the one with the new activation should be the one opening ticket with mod.  Have it been over 72 hours?  If so, open a ticket with mod

(After you open a ticket with mod, please monitor your Community inbox, envelope on the top right.  Mod will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot , start with typing "My rewards are missing ", Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

give them your refer a friend code to them add to you,

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck

[computergeek541]

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@Jeste44 wrote:

A friend of mine referred me to Public Mobile.  I submitted his code but he did not get the reward for the referral and I did not get the $10 credit.  He was told that my phone number is not on record but that cannot be so because I am using the phone successfully.

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You'll have to open a ticket and say that the code wasn't applied for you when you activated. You can open a ticket by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html