Rewards

[Officejet007]

I recieved a text from PM saying I got $1 for community rewards, which also reduced off my monthly payment. However, I noticed when I logged into PM account online it said $0 beside community rewards, but had $1 beside loyalty rewards? I found that bit confusing 

[popping]

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@gpixel wrote:

@popping tomorrow may 10. I'm also confused, is this day when my account gets reset or is it the 11th?

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You account will be reset at midnight ET on May 10.  You should add fund to your account today.

You will received your reward applied text message before noon May 10. 

[gpixel]

@popping tomorrow may 10. I'm also confused, is this day when my account gets reset or is it the 11th?

[popping]

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@gpixel wrote:

@Officejet007 maybe it was an error. I haven't recieved a text message from pm for my community reward

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You will receive a text message after your next renewal saying "Rewards have been applied..."

You received your community reward a few days ago.  When is your next renewal date.  

[Triguy]

It may be a mistake.  Loyalty awards start on your next renewal after at least one year.

If you were in the top 50% is a one dollar.

https://www.publicmobile.ca/en/on/get-help/articles/the-community-reward

[Officejet007]

I recieve a text from PM every month. I signed up to recieve updates regarding billing by text 

[gblackma]

@Officejet007  recheck your message. @gpixel  is right. The only time I got a text message was for the refer a friend reward. The community badge for the community reward is sent by private message here. Stay safe. 

[Officejet007]

Yeah my cycle renewed ...When I viewed on main page it showed $1 beside loyalty but when I clicked the rewards button.. it said $0 beside loyalty but showed I received $1 off community thus far. 

[gpixel]

@Officejet007 maybe it was an error. I haven't recieved a text message from pm for my community reward

[gblackma · Accepted solution]

@Officejet007 Did your cycle just renew? If it did, the community reward was used up. You earn that per cycle. Check your payment history. All the other rewards stay on your account as long as their conditions are met. An autopay credit card for the $2 and your friend having an account in good standing for the refer a friend reward of $1. And the loyalty reward for a valid account for a year ( don't know about this one, got 8 months to go.). Stay safe.