Rewards change this month?

[Shirly19]

I just wondering this month public points change or not? I pay monthly $13 ,last 2 months I got 0.65 points for each month, this month I only got 0.55?is it correct or not ?thanks

[Chalupa_Batman · Accepted solution]

If you think your points are missing @Shirly19 you're more than welcome to reach out to a CS Agent to confirm.

https://www.publicmobile.ca/en/mb/get-help/articles/public-points

Here are how the point system works.

EDIT: It seems you're right.

5% of $13.00 is 0.65 in points. Please create a ticket below.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437