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Great Neighbour / Super Voisin

Why I didn’t get my reward this month as usual? I am a Public Mobile client more than 5 years and I didn’t change my subscription this month


Mayor / Maire

@Gigi2023  yea no more rewards 😒. You have to pay plan price in full each month moving forward. 

They will give you back 5% of your payment amount and you have to manually sign into your account to redeem bill credits once you have the minimum required.

Deputy Mayor / Adjoint au Maire

@Gigi2023 - Public Mobile made a change on all customers rewards systems, switching people in May of 2024 to Public Points, introduced in January 2022.

You will lose out on:

  • Up to $5 loyalty credits
  • $2 Autopay

You will now get with Public points:

  • 5% back on your plan that you spent on.
  • 10 points annually as a thank you for loyalty
  • 5 welcome points when you enter the dashboard for the first time

You will keep earning these rewards as points:

  • Community give back rewards
  • Refer a Friend 1 point per referral

You should have received an SMS or and email stating the change and you may have noticed some loyalty bonus data in My Account, which is a sort of thanks for your continued loyalty.

You Can redeem Public Points like these:

  • All Add-ons for $5 less
  • $15 bill credit for 15 points
  • And other offers that come and go.
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