Retrieve invoices after porting out

[SchoonerLeChat]

I recently ported my number to a different provider.  I want to log into my PM account and retrieve my latest invoice for record purposes.  I seem to be able to log in:  I enter my email and password, and receive a security code via text, which the website seems to accept.  But at that point there's no evidence I'm logged in.  Clicking My Account does nothing.   There seems to be no way to access my account.  Any suggestions on how i can get past invoices?

[SchoonerLeChat]

A word of warning to those that plan to leave PM:  Get your account information before porting out.  Customer Service makes it difficult to get info afterwards.  I totally understand and appreciate that they need to verify the account ownership, but they take this a bit too far.  Asking for last number I called or texted is a ridiculous verification question.  Not only is it unclear (last number while with PM, or most recent number unconditionally?), the amount of effort required to figure that out is huge.  So, before you port out, make sure you won't need access to any information thereafter.

Glad I left PM.  Sheesh.

[hairbag1]

@SchoonerLeChat 

once you've successfully transferred to new provider, your Public Mobile account is automatically deactivated...you'd have no access to your previous account. Use the link provided previously to message customer support. 

[slusagm]

you left so you need PM staff to send you the past invoices

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[SchoonerLeChat]

Not relevant to the question, I suppose, but I'll add that I cancelled my PM service because PM doesn't offer wifi calling.