Restore service

[Jagbinde4]

My son can’t restore his service. He doesn’t remember his pin, he can’t access email. So he can’t verify his account.

there is no people to talk to, what can he do?

[BKNS27]

@Jagbinde4 

He can receive the 2FA code by sending it to his voice message and call the voice message from another phone.

The other option is to purchase vouchers then dial 611 and enter the voucher number and PIN to restore service.

Voucher can be purchased from these locations:

https://www.publicmobile.ca/en/payment-voucher 

[softech]

@Jagbinde4 please ask your son to use another email to setup a different Community account and do not link a phone number to it.  Having this new community account without a linked phone number, the 2FA will be  sent to the email address only, he would then be able to create an Expert Messaging ticket. 

To open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin :
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**Hell get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre