Just a heads up,I had a little issue with rewards it was resolved almost immediately response time is less than an hour today so someone is doing something right(even Simon) thanks for a great job to Dany PM Mod !!
Just used the MOD today for the first time and I must say they got back to me very quickly. Today had Carlos and would like to give a shout out to him. My situation was handled very well and as a new member I was very impressed with the service.
With the expansion on the number of moderators, I think gone are the days of waiting 48 hours. Also these days, I would imagine the number of new sign ups is down. The moderator workload must be way down from normal.
@Staliger personally I think this system works fine for me,it's better than sitting on the phone for hours sometimes and talking to a rep that has no idea what they are doing half the time not to say they are all like that but it really sucks when you get a bad one lol