Reset Password Error

[kidfromchina]

I forgot my password, but when I try to reset my password, but it gives me the error message: "Oops! Something went wrong."

I managed to change my password for my Community account. I thought it would change my Self-Serve password as well, but it still doesn't allow me to log in.

Help!

[Dunkman · Accepted solution]

@kidfromchina 

The community account is different from phone self service account.  

Try a different web browser, clearing cache or incognito mode.  Chrome incognito works well.  If the reset function still does not work, you will need to contact moderator to reset password.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

try it different browser internet