Requested my number get ported from Koodo a week ago, still waiting

[emma11]

Hi,

I signed up for a plan a week ago (last Thursday). I was an existing Koodo user, so I followed the instructions to create a new number then send an email requesting that my old number get ported.

I haven't received a response from that email, and my SIM card is still using the temporary number that I registered. How do I get the port to go through?

Thanks,

Emma

[ShawnC13]

So glad it worked for you @emma11  there is a great community that is here to help.

[emma11]

I changed my email address on my Koodo account then followed the steps from @ShawnC13. The number switched in about 30 seconds.

Thanks for the help everyone!

[xCameron94x]

I followed the steps @ShawnC13 wrote when I ported almost two weeks ago. This works trust me. The port for me took less than 5 minutes. 

[emma11]

Ok thanks for all the help everyone, I'll give this a try and post back with the results

[Yorkie]

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@emma11 wrote:

It says that "Changing your username will not change the email address on file". I can't actually find anywhere to change my email address

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I'm not sure why it says that - that is confusing.

I ported from Koodo sucessfully. I originally signed up with my work e-mail, did the port and then changed my username to my home e-mail.

Now if I log into self serve under "My Profile" it shows my e-mail address as the updated home address matching the new username.

The other alternative is to log into your Koodo account and change the e-mail address there instead.

One way or another, at the time of the port, the e-mails on your Koodo and PM account need to be different.

[emma11]

Yeah, I registered my Public Mobile account using the same email address as my Koodo account.

So there's no way to change my email address with Public Mobile?

[ShawnC13]

Is your email the same as your koodo?  I am not sure then.

[emma11]

It says that "Changing your username will not change the email address on file". I can't actually find anywhere to change my email address

[emma11]

Cool, I'll give this a try.

Making sure I understand... I should change my Public Mobile email address (username) before I try porting the number?

[oilblue99]

Safest is to ensure your PM account has a different email address than the Koodo account (otherwise deletion of the Koodo account could delete your PM account). That's basically why the suggested path is to contact a Mod...and in normal support circumstances they get back to you shortly. Unfortunately there's a backlog from the promotion...

The problem scenario might only affect pre-paid Koodo...but still not worth the risk. Use a different email address when doing the port. You can change it back when it's done.

Hope that helps!

[Yorkie]

Log into self service (orange "My account" button top right corner).

Select the "Plan and add ons" tab

Select "Change my number"

Follow the instructions above

[emma11]

Thanks for the info.

I've already registered with Public Mobile plan using a temporary number, like the instructions said. How do I port my number myself at this point? Wouldn't I have had to do that while registering?

[ShawnC13 · Accepted solution]

@emma11  you can do the port yourself the steps below I provide for another koodo customer worked today for them and it worked for me on Sunday

Some Key things I have read here

Use a different email then what you have for Koodo (Some say it doesn't matter)

Check the box that says you are authorised to transfer number first

Use your account number to identify your Koodo account

Make sure the authorization name is the same as what Koodo would have on file.