01-26-2026 11:17 AM
Hello
,Yesterday, I paid for the $45 mobile plan. However, I mistakenly paid for a physical SIM card instead of choosing an eSIM.I am using an iPhone and I prefer to use an eSIM, as it is faster and more convenient for activation. I have not activated the physical SIM yet.Could you please advise on how I can cancel the physical SIM and switch to an eSIM instead? Please let me know if there are any additional steps or fees required.
Thank you for your support.
01-26-2026 11:20 AM
sorry @Wassimabdallah , you need to complete the physical sim activation first, then you can go to app and buy esim after