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Request to switch from physical sim to esim

Wassimabdallah
Great Neighbour / Super Voisin

Hello

,Yesterday, I paid for the $45 mobile plan. However, I mistakenly paid for a physical SIM card instead of choosing an eSIM.I am using an iPhone and I prefer to use an eSIM, as it is faster and more convenient for activation. I have not activated the physical SIM yet.Could you please advise on how I can cancel the physical SIM and switch to an eSIM instead? Please let me know if there are any additional steps or fees required.

Thank you for your support.

1 REPLY 1

hTideGnow
Mayor / Maire

sorry @Wassimabdallah   , you need to complete the physical sim activation first, then you can go to app and buy esim after

 

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