Renewal

[Ramil]

My renewal date is the 9th of May i want it today on April 17. How can do it?

[gpixel]

@Ramil you can move to chatr because they are monthly unlike public mobile(30 days). it doesn't matter if you change your renewal date to the 17th as it will once again change if there is a month with more/less than 30 days

[HALIMACS]

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@Ramil wrote:

My renewal date is the 9th of May i want it today on April 17. How can do it?

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@Ramil 

Just to expand a bit more, are you looking to renew today to acquire a new data or calling allotment because, perhaps, you have run out?

If so, forfeiting what's remaining on your cycle would mean losing out on 75% of the remaining cycle.

You may be better off purchasing either a calling add on ($5 for 500 canada-wide minutes if on a minute-limited plan)  or a data add on ($15 for a 1GB add on -or-  $5 for a 250MB add on)

These add on's remain on the account until they're consumed, and when your plan allotment is renewed, it gets used first, THEN the add on's begin to be consumed.

To purchase Add-Ons using your Self-Serve account, follow these steps:

1. Click on ‘Purchase Add-Ons’ on the Overview tab and scroll down to the Add-On calculator.
2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
• You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
• If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
4. Select ‘Confirm my purchase’, and you’re done.
5. Some users have found that rebooting device is required afterwards.

[BlueB]

Reach out to a Moderator because the system will otherwise renew it after your usual "month" but note that you will forfeit any remaining credits/minutes/data that you have for your current "month." 

It's probably best to open a ticket through the SIMon chatbot because you can also login and link your account to your ticket - click on the chat-bubble in the lower-right corner of your screen.  Otherwise, you can send them a message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you're changing your plan, you can opt to "Change plan now" that may reset your date to the current date as well, but you will also forfeit any credits/minutes/etc that you have leftover.

[HALIMACS · Accepted solution]

Hi @Ramil 

You can ask the moderators to re-start your cycle from TODAY.

Bear in mind, you'll lose what's remaining on your current cycle.

To contact a moderator, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type moderator, then select contact us, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
2. Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.