Renewal

[Katwu]

Hi I have my credit card info on file and the plan supposed to renew itself, but it's been a week now and my phone is not working, please contact me ASAP!!!

[srlawren]

Thanks for the follow up, @Shazia_K

[jenifer]

Hi
Problem solved. Turned out my credit card company is super diligent about potential credit card fraud so blocked the transaction. Had to speak to my credit card company when I had access to a landline then ask public mobile to process transaction again on my card.

Thanks for responding though.. much appreciated!! Shazia solved.

Jen 😃

[Shazia_K]

Hey @srlawren, 

The issue has been resolved for Jen 🙂 

Thanks, 

Shazia

[srlawren]

@jenifer is your phone currently getting service?  If not, then yes immediately send a private message to @Shazia_K for assistance.  Include your PM phone number and a description of the issue.  If you're not sure how to private message, please see the second link at the bottom of this reply.

[jenifer]

Hi

I have th same problem of account set to auto-renew with my credit card on file but it did not renew and now says account suspended. I did a search on community to see who else had this problem.  I sent a private message to one mod (not sure if there's a specific person I should send to??).  I am assuming this problem, I cannot solve on my own and needs a mod??

Thanks

[Shazia_K]

Hello @Katwu, 

I'm sorry to hear about your payment issue, 

Can you please send me a private message with your Public Mobile phone number?

I will be glad to help you out!

Thanks,

Shazia

[will13am]

You're welcome. @Shazia_K is online at the moment, so your issue will be looked at shortly.

[Katwu]

Thanks

[will13am · Accepted solution]

Please don't include personal stuff like your email in the public forum.  Contact a moderator for help via the private messaging system.  This is how.  They should be able to sort out your problem quickly.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...