Renewal not processing—How do i talk to a real person?

[jkeitch]

Because of an error with my credit card, my auto-renewal did not go through. And now it won't accept my payemnt. Credit Card company says everything is good on theor end and that payment attempts are not going through, but Public Mobile says that the payemnt cannot be made and to contact the cc company.

So what I do? I am not stuck with an inactive phone and I can't contact anyone directly.

[pakmode]

@Shazia_K 's the best. 

@jkeitch if you're able to share the issue - why wasn't it going through?  mistyped digit or security code?

[jkeitch · Accepted solution]

Thank you Shazia! Grat customer service. Even with this little hickup I'm glad I made the switch.

Cheers!

[jkeitch]

Thanks @Shazia_K

I just pm'd you the missing info

[Shazia_K]

Hello @jkeitch, 

I'm sorry to hear about your credit card payment issue, 

You forgot to include your Public Mobile phone number in your message to me, can you please send the missing information? 

Thanks,

Shazia

[jkeitch]

Thank you. PM has been sent.

[NDesai]

Try replacing your credit card if you have another one. 

If not, Send a private message to one of the mod and they will get back to you tomorrow morning. 

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...