VISA credit card transaction not accepted

[canardmou]

Hi,

So I have been using autopay for a while now. It stopped working and eventually I lost access to my phone line. The credit card is still valid. I have used it afterwards.

When I try to pay, I get an error message saying the transaction was refused and not billed.

I get the same error when I try to pay with 611. I have tried another card which didn't work neither.

What I am supposed to do?

[SD08]

When the PM payment system has a glitch and rejects a credit card, sometimes multiple attempts at adding the card to the account can succeed. Some things to try (alone or in combination) when adding the card:
-clear your browser cache
-use private/incognito browsing mode
-turn off pop-up/ad blockers
-use a different browser

*If making payment, be sure to check your credit card account after each attempt to avoid double charge.

If none of that works, use a different credit card if available.  Or you can buy PM vouchers from various retailers.

Otherwise, you'll need a moderator's help to get the credit card onto your account. You should send a private message with your account phone number and the card info. How to contact moderators:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...