hi @Iqbalmansuran
you can do so, but you need PM support agent to assist. And the support volume is still high due to the Flash sales on the weekend
they might reply tonight if you submit ticket now, but more likely tomorrow
submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
please check your inbox for PM agent's reply here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
