Renew subscription

[Ngozik]

I entered my bank card as the payment method, but the payment was not taken, and my subscription terminated. I entered a credit card, but I'm not able to renew my existing subscription. Can you help me please 

[Ngozik]

Thanks, the pay and renew button was visible when I used my phone to login. I used that and my subscription has been re-activated.

[hTideGnow · Accepted solution]

hi @Ngozik 

PM payment system is glitchy sometimes

usually we ask people to try again in 24 hours, but your plan already expired

so, try again now using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled) 

if same, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account.  Get your plan back first and deal with the credit card issue later