01-28-2021 07:09 PM - edited 01-05-2022 05:02 PM
I was going through the process of activating my sim, and got to point of picking a number. I picked ON for province and it hung up. Circle just kept going, waited almost 5 minutes and was still loading. So I refreshed and took me to where I entered all my information and said sim was invalid. So need to redo it.
Solved! Go to Solution.
01-29-2021 08:51 AM
01-29-2021 08:41 AM - edited 01-29-2021 08:43 AM
If you STILL do not have active service even though your payment card was charged and the self-serve displays service as "active", then try:
Worst case you have to contact a Moderator.
To contact a moderator, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
01-29-2021 06:24 AM - edited 01-29-2021 06:25 AM
After activating a new Public Mobile account, service starts immediately. If the service isn't working, there is a problem.
01-29-2021 06:21 AM
Thanks so much, I was able to activate. How long does it usually take before I have service? Probably a couple hours?
01-29-2021 05:18 AM
@Maelstrom40 I have had similar issues when activating as well. I think it took me about five tires with all the correct info. A mod helped out and said that I would wait 30-60 between tries, once I did that it worked. If you need to contact a mod just click on the little text bubble on the bottom right of the screen.
01-28-2021 08:18 PM - edited 01-28-2021 08:19 PM
Hi @Maelstrom40
Given you started this thread about an hour ago, you should be good to go now.
Make sure to clear cookies and cache, and best to open an incognito tab to restart the process.
With the activation processes, it's best not to 'refresh' or hit the 'back' button or you may find similar such errors.
One of those finnicky unusual thing with Public Mobile.
01-28-2021 07:17 PM
Not sure if you input your credit card information. If you did, just make sure that your credit card was not charged.
If not charged, you can try again. Maybe wait about one hour. Clear cache, incognito mode or a different web browser may help also.