hi@Yemy
ask PM support agent to help. Submit an Expert Messaging ticket here (Please use the same Community login credentials you are using now - or if you still stuck at 2FA step, please use a different email address to open another Community account and use the new Community account to submit ticket): https://expert-messaging.publicmobile.ca/guest/chat/
Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
Support agent will reply within 2 to 4 hours. You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca
Remember: Support hours of operation: 9 AM to 10 PM ET
