Regarding internet plan

[Sekhon5670]

Hi there am using public mobile sim card from last one year it was really good experience with you guys but this time i have trouble to use my internet plan after rnewing my plan this month my cellular data not working as 4G internet anymore can you guys take a look that will be appreciate thanks? 

[Staliger]

@Sekhon5670 Did you restart your phone or your network settings? If you have the ability to check the sim in another phone, please do so.

[gpixel]

@Sekhon5670 the data may not have provisioned correctly when renewing

you can contact customer support mods here

type "data troubleshooting"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response

[will13am]

@Sekhon5670 what do you mean cellular data is not working as 4G?  Is data working at all?  Sometimes depending on location, the connection can drop down to 3G.