Regarding account

[gajiparadivyang]

hii

i have issue regarding account status. i am trying to port my number from public to rogers but unfortunetly it shows that your account is not active.

can anyone help me? what is the problem?

and what i need to do?

thankyou

[Bell3]

Sorry to see you go.

[stonechucker]

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@RossN wrote:

@stonechucker  correct me if I am wrong but are you saying one cannot port a number if ones account is suspended?

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That's correct.  It must be in active status.  Same rules for all providers.

[RossN]

@stonechucker  correct me if I am wrong but are you saying one cannot port a number if ones account is suspended?

[stonechucker]

@gajiparadivyang, your Public Mobile number must be active.  If it hasn't been suspended for more than 90 days, activate the $10 plan, and pay for it, and away you go.

If it's been expired due to lack of activation for 90+ days, your number is gone.  No way to get it back.

[iliketotalk]

@popping  yes your are correct ,brainfart 

[popping]

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@iliketotalk wrote:

have you already closed your PM account ,if so it;s  probably to late to keep your number

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PM prepaid account will take over 90 days after suspension before it can be cancelled   After account cancellation, OP's number is gone and cannot be recovered.

We need OP to give us more info.

[iliketotalk]

have you already closed your PM account ,if so it;s  probably to late to keep your number

[LovesToPM]

Both accounts should be active for the port to be successful.

Can you provide a screenshot of the problematic account (without personal details of course)?

[popping]

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@gajiparadivyang wrote:

hii

i have issue regarding account status. i am trying to port my number from public to rogers but unfortunetly it shows that your account is not active.

can anyone help me? what is the problem?

and what i need to do?

thankyou

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Your PM number must be active in order to port your number out. 

You can put fund in your account to reactivate it before porting out.