Refund

[AngelaPelchat]

Hi, l received a new sim card but it doesn't work in my phone or anyone else's phone so it obviously bad. So l had to go back with my old provider how do l get a refund from public mobile? 

Thanks

[AngelaPelchat]

Unfortunately l've already signed up with Virgin Mobile l just PM to port my number to Virgin.  Thank you for the information 

[slusagm]

You don't need to go back to old carrier, just ask PM to provide you need one.  Or if you already activated a PM account, could be just sim provisioning issue and not a bad sim

Work with PM for a solution.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote