10-15-2025 10:19 AM
I need to know how I can get a refund due to not receiving my sim card. It's been weeks.
10-15-2025 12:02 PM
@ziANikMiH6Ot
Delay is due to the Canada Post strike but depending when you ordered the SIM. If it was placed after the strike. PM would have arrange for delivery by courier.
10-15-2025 10:20 AM
hi @ziANikMiH6Ot
Sim card delivery can be 3 days to 3 weeks here
But best to ask PM support agent for status update, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one
