Refund

[JaysonDunlop]

I recently purchased an add on but actually wanted a new plan and I can't seem to get ahold of anyone to help me get the funds and add on moved 

[slusagm]

PM usually don't provide refund but they usually able to reverse the purchase and give you back a credit .  ask them

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       
Or message them using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage