Refund from last payment

[Davidakue30]

Good day, I purchased a one month plan ($20.52) on April 9 2025 and I no longer want it 2025. My account number is ############### and my last digit are ####. Is it possible to have a refund please ?

[CharlieWhisky]

Hi @Davidakue30 , Public Mobile is a prepaid  service  but a agent can help you 

You can use the orange chatbot icon on the lower right to open a ticket.  Type submit ticket and select Contact us A Public Mobile customer support agent will help.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

You can also send a private message with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_agent will reply to your Community inbox within 2 to 4 hours.