Refund for Service @Moderator_Team

[sanibediako]

Hi, I recently got a public mobile sim with service for $25, and the line is active but it is not working in my samsung s5 mini phone. I have tried it in another phones but I want to use it for the samsung S5 mini for my daughter's phone. Therefore I am unable to use the service and would like a refund because I paid through my credit card. @CS_Agent

[darkstar107]

Send a direct message to the moderator team using the link below.  Provide the 4 digit pin you set when you created the account as well as your name and phone number.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/compose/note-to-user-id/22...

[ShawnC13]

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@sanibediako wrote:
Hi, I recently got a public mobile sim with service for $25, and the line is active but it is not working in my samsung s5 mini phone. I have tried it in another phones but I want to use it for the samsung S5 mini for my daughter's phone. Therefore I am unable to use the service and would like a refund because I paid through my credit card. @CS_Agent

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This is a prepaid service, if it is working but just not on the phone you want that is not PMs fault.  There is no refunds

[Luddite]

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@ShawnC13 wrote:

@sanibediako wrote:
Hi, I recently got a public mobile sim with service for $25, and the line is active but it is not working in my samsung s5 mini phone. I have tried it in another phones but I want to use it for the samsung S5 mini for my daughter's phone. Therefore I am unable to use the service and would like a refund because I paid through my credit card. @CS_Agent

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This is a prepaid service, if it is working but just not on the phone you want that is not PMs fault.  There is no refunds

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I think, but am not sure, that there is some CRTC regulation that allows for cancelling a phone contract within a few days of activation provided minimal service has been used. 

[MacMe]

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@sanibediako wrote:
Hi, I recently got a public mobile sim with service for $25, and the line is active but it is not working in my samsung s5 mini phone. 

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Is your phone locked?  If so, have you tried getting it unlocked?

[will13am]

Here is a link to the wireless code.  The code does not mandate terms for refunds.  So, the terms and conditions for this service applies with no further remedies. 

https://crtc.gc.ca/eng/phone/mobile/codesimpl.htm

[srlawren]

@sanibediako which version of the s5 mini do you have?  e.g. is it a G800F, G800A, G800HQ, G800H, G800M, G800R4, G800Y, G800H/DS, or something else?  Did you purchase it from a unlocked from a Samsung Experience retail store, or though a carrier?  If the latter, did you have them unlock it for you?

[Luddite]

@sanibediako You can ask for, but there is no requirement you be given, a refund. To do so, click this: message to moderators to send a private message to the moderator team with a description of your issue along with your phone number and 4 digit PIN. If you’ve forgotten the PIN, provide any 3 of the following in your message: complete mailing address, email address, alternate phone number,  last top up date & amount.

Moderator hours are: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). Usually they answer within in a few hours, but can take a few days.

[srlawren]

@sanibediako It's not that hard.  Here's how to find your model number:

https://help.republicwireless.com/hc/en-us/articles/115015415428-How-to-Find-the-Model-Number-of-Sam...

Personally I think you didn't confirm your phone will work with Public Mobile OR you didn't get it unlocked, or both.